Privacy Policy

Last Updated on December 26, 2023

While you are using our service, you’ll share some information with us, so we want to be upfront about the information we collect, how we use it, who we share it with and how you can update and delete your information.

By using our Service, you understand and agree that we are providing a platform for you to communicate, engage and view information.

1. Information we collect

We collect the following types of information in order to provide the Vista Home Loans service.

Information you provide us directly:

We collect content, communications and other information when you use our service. Upon submitting any forms or quote requests, we will collect information to best provide advice for your circumstance. This may include names, numbers and salary details.

You will also provide us with whatever information you send through our service, such as comments.

We will also collect any information when you contact customer support or communicate with us in any other way for general issues, reporting issues or any other information that you volunteer to share.

Information we get when you use our services

When you use our services, we collect information on the type of service you used and how you used it.

Usage Information: We collect information about your activity through our services. For example, we may collect information about:

o How you interacted with our services, such as how you answered quizzes. We may use this information, at your discretion, upon contacting one of our affiliate partners, to provide you a service.

2. How we use information

We use the information we collect to help better our services and create a better user experience for our community. Some ways we do that is by:

Improving our current features

We use information we collect to enhance our current features. For example, we review our database and feedback forms from our community and tailor our future updates for a more unified experience.

Enhancing our safety and security practices

We use information to help verify accounts and limit bots from our site.

Sending you communications

We use the information we have to respond to reporting issues, general enquiries or any other form of communication.

Enforcing our Terms of Service and other usage policies

We use the information we have to enforce our Terms of Service and other usage policies. For example, we may suspend or delete a user’s account for violating our Terms of Service.

3. How we share information

We share information about you in the following ways:

With our service providers

We use third party service providers to help operate our business. For example, we use a service supplier to store our data. We require all service providers to maintain a strict level of confidentiality. Use of your personal information by our service providers is further limited to the information they need to provide services on our behalf.

With Law Enforcement

We may disclose your information to law enforcement for the following reasons:

a) If we believe it is needed to comply with any valid legal process, governmental request (including subpoenas, warrants or court orders), or applicable law, rules or regulation

b) As part of a legal investigation related to a suspected breach of our Terms of Service

c) To protect our, our user’s or others’ rights, property and safety

d) To detect and resolve and fraud or security concerns

Merger or acquisition

We may share your information in connection with a merger, financing, acquisition, dissolution transaction, bankruptcy or proceeding involving sale, transfer, divestiture of all or some portion of our business to another company. If another company acquires our business or assets, that company will have your information collected by us and will assume the rights and obligations regarding your information as allowed by this policy.

Contract

We might use your information to perform our contract with you. For example, if you reach an agreement with an affiliate partner, we may use your information to execute a written contract to complete our service offering.

Legitimate interest

Another reason we might use your information is because we have a legitimate interest in doing so. When we collect and process information based on our legitimate interests, we do so in a manner that is least obtrusive to your privacy. For example, we need to use your information to provide and improve our services, including safety and security, sending messages, providing customer support, troubleshoot technical problems and to develop new features. It is important to note that our interests don’t outweigh your right to privacy, so we only rely on legitimate interest when we think about the way we are using your data.

Consent

If we have no legal basis for collecting or using your information, we will ask for your consent. If we do have a legal basis, you have the right to withdraw consent at any time.

Legal Obligation

We may be required to use your personal information to comply with the law. For example, we may need to respond to valid legal processes to take action to protect the rights of our users.

If you have any complaints, you are able to file one with the supervisory authority in your Member State.

Revisions

We may make changes to this Privacy Policy from time to time but when we do so, we will make sure to let you know. When a change is made, we may revise the date at the top of this policy, add a statement to our website stating a Privacy Policy revision or notify users via email.